skip to Main Content

FAQs – Frequently Asked Questions


Yes, there is an elevator in the building.

Yes, there are pay and display parking spaces outside the clinic.

Yes, we are open on Saturdays.

No, not at the moment unfortunately.


You must give at least 24 hours notice for cancellation or you will be charged your deposit fee.

Please email our team at [email protected] or call 020 7637 8320 to cancel.

No, consultations are charged. However, the fee is deducted from any service you choose to proceed with.

You are allocated a 1 hour slot. If the therapist feels that you are too late for your time slot, they will have to reschedule.

You can book an appointment on the website or call the clinic directly at 020 7637 8320.

Yes, please contact us at least 24 hours prior.


Yes. Our clinic follows all the protocol advice from the UK Government. Please see our Hygiene Protocol page for more information regarding the safety measures we have adapted our clinic to.

Yes. Our therapists wear face masks, gloves and regularly sanitise.


The machine we use at our clinic is pain-free.

The machine we use at our clinic has inbuilt hybrid technology. This ensures the treatment is pain-free and better results.

Once your appointment has been booked, you will receive all the relevant information needed.

You must speak to the therapist before booking any appointments to ensure all safety precautions.

It depends, every treatment differs.

Some procedures require a patch test which takes 24 hours. However, some procedures can be done on the same day.

The minimum age for any injectable is 18.

Yes, of course you can. Our therapist will always begin with a consultation, before any treatment is done. However, if you have any questions or health conditions, please consult with a therapist before booking the appointment.

Back To Top